Return policy

Money back guarantee 

We will do everything in our power to deliver to you a perfect product. However, if you are not completely satisfied with your purchase (or part of it), you can return it free of charge within 7 days of delivery. The item(s) should be returned to the address below, after prior notification and confirmation from Cool Designs via e-mail. The return address:

Cool Designs
PO Box 31885 
Milford, AUCKLAND 0741

Please include a copy of the invoice or the order number, with a brief note explaining the reason for the return, so that we can improve our service in the future. As soon as we receive your returned merchandise, we will credit your payment (including delivery cost) within 5 business days to your credit card.


Once an order had been placed & paid for it is not possible to cancel any personalised items. Orders without personalisation can be cancelled up to 24 hours after the order has been placed, provided the order has not been shipped.


*Exchanges/returns are not possible when: