On this page you will find our general terms and regulations for sales, shipping and payments. Cool Designs Limited is located in Auckland and incorporated with the Companies Office under the number 2229664,IRD 102-087-623.
1-1 All our shipping and services are subject to the following sales-, delivery-, and payment conditions.
1-2 On all rights, commitments, obligations, special offers, orders and agreements under which these general conditions apply, explicitly and unconditionally follow and will be judged under New Zealand law.
2-1 All prices are in New Zealand dollars and will be as quoted on our site. All prices are inclusive of GST and exclusive shipping and handling charges. 2-2 The applicable GST is applied to items in accordance with applicable laws.
2-3 Prices are subject to change at any time, but price changes will not affect orders in respect of which Cool Designs has already sent a confirmation as per paragraph 4 of these Terms and Conditions
3. Postal charges
3-1 For the shipment of clothing Cool Designs charges a postage.
3-2 The postal charges for orders in New Zealand is $4.50 for one item and for two or more $7.
3-3 Depending on the weight and volume of the order it will be shipped in an envelope or package. Outside New Zealand different postal charges apply.
3-4 Depending on the size of the order the delivery fees will be free or reduced. Shipment in New Zealand and Australia is free if the order exceeds $125.
4-1 After ordering you will receive a confirmation e-mail with your order number, an overview of your order and total costs, including the postal charges.
4-2 Every order will be delivered after we have received the payment. You can pay with:
4-3 direct and online with creditcard (Mastercard and Visa).
4-4 through money transfer. Payment needs to be completed within seven working days following the order date, we will then
ship the order. During these days Cool Designs will reserve all ordered items for you. In case we do not receive the payment within this period the items will be made available for sale again.
4-5 Cool Designs will send a confirmation e-mail when your payment has been received.
5-1 All orders are given to our courier company within five working days after receiving the payment.
5-2 If for any reason we can not present your order to the courier company within three working days, we will get in touch with you by telephone or e-mail.
5-3 An e-mail will be sent confirming that the order has been shipped.
5-4 In general Post Haste and Castle Couriers deliver within 2 days to 4 days within New Zealand.
5-5 All clothes are deliverable from stock. In case an article is temporarily out of stock you will be notified as soon as possible, and you can either have a replacement colour, stock item or refund.
5-6 Cool Designs is not responsible for any excess delivery time or loss and damage by New Zealand Post.
6-1 Cool Designs does everything in its power to deliver a perfect product. Despite this, if you are not satisfied with your order (or part of it), then you can return it free of charge within seven days after delivery subject to clause 6-5).
6-2 This is only possible if you notify Cool Designs by e-mail beforehand.
6-3 After receiving the return Cool Designs will transfer the amount (excluding the postal charges) onto you credit card used for purchase or credit your bank account within 5 days.
6-4 If the size or colour of the item you have received is not correct, then you can always exchange this. Exchanging is done on shared postal charges.
6-5 Items are not exchanged and returned when:
7-1 All products in the collection of Cool Designs are subject to tight quality requirements according European law with which baby and children clothing need to comply. Cool Designs can not be held liable for any damage, physically as well as material and immaterial, as a consequence of wrong performance or use of the products sold by Cool Designs.
7-2 The content of this website has been carefully composed. Cool Designs can not exclude that certain information is not correct or incomplete. Cool Designs is not liable for any consequences as a result of incorrect or incomplete information on their website.
7-3 Cool Designs is not responsible for any type or print errors trough which unintentional price differences are communicated.
In case the later does occur the price will be corrected as soon as possible by Cool Designs.
7-4 Cool Designs can not be held accountable for any difference in colour as a result of computer monitor quality.
7-5 The position and size of the actual print on the piece of clothing can differ slightly as compared to the display on the website.
Cool Designs can not be held responsible for this.
8. Circumstances beyond our control
Keeping in account further rights coming forth, Cool Designs has in case of circumstances beyond their control the right to,in choice of their own, exercise a delay, according the agreement. In this case it is not possible to judge lawfully the result of this action as well as to not claim any financial compensation from Cool Designs. Unless in given circumstances the issues are unreasonable and unacceptable.
All personal information given to us will only be used by Cool Designs and will never be made available to third parties, unless required for payment purposes and delivery requirements to complete the order process.
10. Questions / Complaints
Cool Designs aims for customer satisfaction. If in any case you might have questions or complaints about our services and/or products of Cool Designs, then we request that you contact us by telephone or e-mail.
All rights and properties are reserved. No content from this website can be copied, saved and/or be distributed without written authorisation of Cool Designs.